Carrier HVAC Technical Support Advisor

Carrier HVAC Technical Support Advisor

Job Post Date: September 25, 2018 Job Location: Pittsburgh Job Status: Full Time
Standard Air & Lite, an established Pittsburgh based wholesale distributor of Carrier HVAC products, is seeking a candidate for the position of Customer Assurance - Technical Support Responsibilities
  • Provide technical assistance through telephone communication to dealers and contractors on a variety of residential and commercial HVAC products
  • Facilitate the resolution of customer concerns and complaints.
  • Preform technician training for installation and troubleshooting residential furnaces, air conditioning, heat pumps, light commercial products for all manufacturers.
  • Perform site visits to analyze and implement corrective action
Qualifications
  • Advanced knowledge and field experience regarding a variety of HVAC equipment
  • Has the ability to diagnose and resolve field problems over the phone in an office environment using technical manuals and manufacturing support
  • Strong communication skills
  • Ability to perform classroom service training and dealer location training
  • Strong customer relations background for dealing effectively with dealer/contractor base
  • Proven knowledge of HVAC standard service techniques and installation procedures related to residential and commercial furnaces, roof top units, split systems and heat pumps
  • Strong electrical and mechanical aptitude, problem analyses and problem-solving skills
  • Basic computer skills including Microsoft office
  • Ability to resolve problems over the phone and in the field using electro mechanical wiring diagrams and technical manuals
Standard Air & Lite is a leading HVAC wholesale distributor serving Western PA, Eastern OH and Northern WV. We are an ESOP (Employee Stock Ownership Program) company offering a competitive salary and benefits package as well as a strong retirement package. Candidates should submit their resume via email to webjobs [@] stdair.com or upload their resume below  

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